It's not a Microsoft account, it is the correct email, the problem I'm encountering is when I attempt to reset my password, I'm supposed to receive an email to do this, but when I click the send button nothing happens! No email is sent, and yes I have checked the spam folder, actually if you don't enter the correct email it says it can't recognize that account or something, I have several email accounts and have tried them all, this is exactly the reason I use the same password for every site, which is not recommended I know, but some how I must've done something different here!